We might charge you for further replacements.
Prepay electric key.
A prepayment meter allows you to pay for your energy before you use it.
Let s help you get a replacement as soon as possible if you need a replacement key or card just call us we ll be happy to help.
Instead of receiving bills based on your energy usage you pay for your energy before using it by pre loading energy credit onto your meter.
Once you re in your local paypoint or payzone walk to the counter and explain that you d like to top up your key or card.
Prepayment meters are a type of domestic energy meter that requires users to pay for energy before using it.
Before you order a replacement it s useful to check our prepayment guides to see if there s another way to fix the problem.
Prepayment meters are electricity and gas meters that let you pay for your energy on a pay as you go basis.
Prepayment meters supply energy on a pay as you go basis instead of paying by direct debit or on receipt of a bill.
Your first replacement is free.
Enter the first 9 nine digits of your key2prepaid card number in order to access the cardholder website.
This is done via a smartcard token or key that can be topped up at a shop or via a.
Hand over the key or card at the counter and pay for the top up.
Here you will be required to create your own cardholder user id and set a unique password to securely access your key2prepaid card transaction details and information.
It will depend if you use a key or card for your meter but you can pick up a replacement at a local store or we ll send you one in the post.
You will then be directed to our secure cardholder website.
It helps you budget for your energy use by showing you how much you use every day.
You won t get regular bills from us but we will send you a yearly statement.
A pay as you go meter also known as a prepayment or prepaid meter allows you to pay for your gas and electricity as you use it.
Give the contacts on your electricity key a clean with a dry toothbrush or cloth.
You re given a token key or smartcard which you can top up with credit at local convenience stores or post offices displaying the paypoint or payzone sign.
About four million uk homes have them and you top up prepayment meters via a key or card which you can buy credit for at newsagents post offices and garages or via an app or online.
Confirm how much you d like to pay to top up.
We can usually get a replacement to you within five working days.
If that doesn t work or you think your key is damaged you might need to get a replacement fill out this form.
For an electricity key you can add up to 49 per transaction up to a limit of 255 in total.
This gives you control over your energy spend meaning you don t have to worry about unexpected energy bills.
